Grievance Redressal
We are committed to providing the highest level of service to our customers. Your satisfaction is our priority.
Our Commitment to You
We are dedicated to providing prompt assistance to our valued customers and to respecting their time. If you experience any difficulty relating to loan disbursal, repayment, or any interruption in our services, please reach out to us using the contact details provided below. We are here to address any concern you may have.
Important Notice
Please be aware that certain groups may attempt to impersonate us and solicit fees with the false promise of granting loans. We do not charge any upfront fee against our loans. Anyone charging, or claiming to charge, an upfront fee is not associated with our organisation. We request you to be cautious of any such attempts.
Our Ethical Standards
We follow applicable RBI directives and have established a dedicated grievance redressal mechanism to handle and address concerns. We practise responsible lending and pursue recovery of dues in a fair and ethical manner. We do not endorse any high-handed or coercive recovery methods.
Grievance Redressal Process
Level 1: Customer Support
Reach out to our customer support team with your concern. Most issues are resolved at this stage. Please share your name, contact details and a clear description of the matter so we can assist you quickly.
Acknowledgment
Within 48 hours
Initial Response
Within 3 business days
Resolution
Within 30 days
Level 2: Grievance Redressal Officer (GRO)
If your concern is not resolved at Level 1, or you do not receive a response within a reasonable time, you may escalate it to our Grievance Redressal Officer, who will review the matter and respond to you.
Grievance Redressal Officer, Neena Impex Private Limited
Acknowledgment
Within 48 hours
Initial Response
Within 3 business days
Resolution
Within 30 days
Level 3: Regulatory Authority
If you are not satisfied with the resolution provided, you may approach the regulatory authority for non-banking financial companies.
Acknowledgment
Within 48 hours
Initial Response
Within 3 business days
Resolution
Within 30 days
We aim to resolve every grievance fairly and within the timelines above.