Refund Policy
Last updated: 19 July 2026
At Neena Impex Private Limited (“Neena Impex”, “we”, “us” or “our”), we are committed to a transparent and customer-focused refund process. Your satisfaction is our priority, and your details are always kept confidential. Please read this policy carefully before making any payment.
Conditions for Refund Initiation
- Duplicate Loan Repayment — where the borrower has unintentionally repaid the loan twice, by any means.
- Excess Payment Received — where Neena Impex has received a payment exceeding the amount due for repayment.
- Early Repayment Made in Error — where the borrower mistakenly repays the loan before it is due.
Non-Refundable Charges
Fees paid towards services that have already been rendered — such as application processing, credit assessment or verification — are generally non-refundable, as costs are incurred at the time these services are performed.
Client Satisfaction Resolution
In the event of any dissatisfaction, we encourage you to reach out to us for guidance. Our team is dedicated to addressing concerns and improving customer satisfaction. We advise all visitors and prospective customers to review this policy thoroughly before making any payment, to ensure a transparent and informed experience.
Refund Timeline
For eligible refund cases, the refunded amount will be credited to the respective bank account within 7 working days, subject to verification and the timelines of the relevant banking or payment channels, ensuring a prompt and hassle-free resolution.
Contact Us
For any refund-related queries, contact us at info@neenaimpex.com or call 011 2578 7817.